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Action Plans

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2019 Action Plan Surveys (PDF)

2019 Action Plan Ongoing (PDF)

Goal 1:  Grow Literacy and the Ability to use Library and Information Resources (COR SP* 1)

Initiative A:  Children start school ready to learn to read and write.

Library Service Response – Create and Nurture Young Readers:  Growing Early Literacy


  • Parents understand the five early literacy practices
  • Children have access to books and early learning opportunities where they are  

Initiative B:  Community members’ basic literacy needs are addressed

Library Service Response – Learn to Read and Write:  Growing Youth and Adult Literacy


  • At risk struggling readers improve their reading skills
  • Community has access to materials which support improvement in reading skills

Initiative C:  Information seekers get answers through greater assistance and relevant education

Library Service Response – Information Literacy:  Empowering Information Seekers


  • Library users have “just-in-time” access to up-to-date resources and staff assistance both individually and in group learning sessions.

Initiative D:  Students will have enhanced opportunities to help them succeed in school and beyond

Library Service Response – Succeed in School:  Developing Successful Learners


  • Students build life and learning skills
  • Students have increased awareness of Library services and opportunities
  • The Library collaborates with youth serving organizations
  • Library staff continue to learn what students need to be successful

Goal 2:  Engage the Community

Initiative A:  Community members increase engagement through interactive programming and partnerships

Library Service Response – Satisfy Curiosity & Stimulate Imagination:  Supporting Lifelong Learning & Leisure


  • Customers get material they want in the format they want and in a timely way
  • People engage in new programs that allow them to share knowledge and passion
  • The Library increases collaboration with community organizations and individuals

Initiative B:  Individuals feel part of the community through inclusion and connection

Library Service Response – Know Your Community:  Connecting Neighbors


  • The Library grows as a community connection center
  • Increased opportunities for people of all ages, cultures, and abilities to connect and engage with others
  • The Library reaches people where they are to increase engagement and access
  • The Library reflects the diversity of the community in its collections and programming
  • The Library creates a more equitable community through partnerships and by offering programs and services to all

Initiative C:  Community members increase participation in and awareness of citizenship rights and responsibilities

Library Service Response – Be an Informed Citizen:  Increasing Civic Engagement


  • People find information and support for citizenship
  • The Library provides opportunities for engagement related to civic issues

Initiative D:  Community members have expanded opportunities for creative expression and innovation

Library Service Response – Express Creativity:  Innovating Our Future


  • New programs and forums identified to express creativity and innovation
  • Intergenerational partnerships are expanded

Goal 3:  Build Infrastructure to Meet Community Needs 

Initiative A:  Community members have access to space to meet community needs as defined by the rest of the strategic plan (COR SP3, Goal C)

Library Service Response:  All


  • The Library expands its space to fulfill the strategic plan
  • The Library uses community and partner space creatively to fulfill the strategic plan
  • The Library incorporates community feedback into fulfilling space needs

Initiative B:  Community and staff access the digital world utilizing the latest technology (COR SP 1; COR SP 2, Goal D)

Library Service Response – Connect to the Online World:  Bridging the Digital Divide


  • Patrons and staff have increased access to the latest and greatest technology
  • Patrons have free access to the Internet in order to meet daily needs

Initiative C:  The community understands the benefits of the library and its services, and the community has confidence in the library’s stewardship and effectiveness (COR SP 1)

Library Service Response – All


  • Community members have better awareness of Library services and opportunities
  • Library staff participate in creating and implementing library messaging

Initiative D: Community members experience excellent customer service through well-trained staff (COR SP 2, Goal B & C)

Library Service Response: All


  • Leadership is developed.
  • Volunteers and staff are trained and supported.
  • A culture of learning, creativity, and customer service flourishes throughout the organization.
  • Develop recruitment strategies to diversify and achieve a high-quality workforce.


*COR SP = City of Rochester Strategic Priority

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